It’s one of Murphy’s Laws: if a proof of delivery signature is lost, the customer will request proof of delivery before they pay an invoice. If your company is still using paper as the method of recording deliveries and signed PODs, then your odds of creating a negative customer experience will increase. Paper is a highly fragile medium for its place as the foundation of so many business critical processes. It can become illegible, damaged by the elements, or worst of all lost. If any of those occur, not only does your company foot the bill, but you created a negative experience with your client in the process.